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CUSTOMER SUPPORT

Warranty & Workmanship

Understand the difference between manufacturer/supplier warranty and TTV workmanship/support before starting an RMA request.

Supplier warranty and TTV workmanship are different responsibilities.

Manufacturer / supplier warranty

Coverage, exclusions, repair/replacement decisions and turnaround are controlled by the relevant supplier or manufacturer terms for the specific product.

TTV workmanship / support

Where TTV performed installation or configuration, the quotation or handover should define the agreed workmanship/support scope separately from the hardware warranty.

Important

TTV does not promise a supplier replacement or turnaround until it is confirmed for the actual item and case. Nothing on this page is intended to override applicable Lebanese consumer rights or the real manufacturer/supplier terms.